How to Use Metrash2 Mobile Application: A Step-by-Step Guide

With over 2.5 million users and 7 million transactions completed, the Metrash2 mobile application is revolutionizing access to government services in Qatar. Developed by the Ministry of Interior (MoI), this app enables residents and citizens to manage a wide range of services—from visa applications to traffic violation alerts—directly from their mobile devices. This guide covers everything you need to know about Metrash2, including registration, activation, and key features.

What is Metrash2 Mobile Application?

Metrash2 is a mobile application designed by Qatar’s Ministry of Interior to provide efficient access to over 200 government services. The app streamlines processes related to visas, traffic services, residency, and public services, making it an essential tool for residents and citizens.

Key Features:

• Visa Services: Apply for visas, renewals, and check visa statuses.
• Alerts: Receive notifications for traffic violations, ID expirations, and car registrations.
• Traffic Services: Pay fines, view violations, and manage vehicle registrations.
• Security: Report suspicious activities and ensure compliance with regulations.

Who Can Register on Metrash2 Mobile Application?

To register for Metrash2, you must meet the following requirements:

1. Valid Qatari ID (QID): Registration is available to all residents and citizens with a QID.
2. Mobile Number: A valid Qatari phone number is required to complete registration.
3. Eligibility for Specific Services: Some features may require additional documentation or conditions, such as a valid visa or work permit.

Register on Metrash2 Through Your Mobile Phone

Step 1: Download the App

Download Metrash2 from the App Store (iPhone users) or Google Play Store (Android users).

Step 2: Select Your Language

Choose your preferred language from options including Arabic, English, French, Spanish, Malayalam, and Urdu.

Step 3: Enter QID and Expiry Date

Input your Qatar ID number and its expiry date. Confirm that your mobile number is registered under the QID.

Step 4: Activate Through SMS

You’ll receive an activation key via SMS. Send the activation code to 92992 to proceed.

Step 5: Set Up a PIN Code

Create a 6-digit PIN for secure app access. Enter the PIN twice for confirmation.

Step 6: Confirmation SMS

A confirmation SMS will notify you that registration is complete. You can now access Metrash2’s features.

How to Activate Metrash2 Mobile Application on a Second Device?

Step 1: Download the App

Install Metrash2 on your second device from the App Store or Google Play Store.

Step 2: Log In

Enter your registered QID and PIN code to log in.

Step 3: Enter OTP (One-Time Password)

You’ll receive an OTP on your registered mobile number. Enter it within 10 minutes.

Step 4: Access on Another Device

Once verified, you can use Metrash2 on your second device seamlessly.

How to Change Mobile Number in Metrash2 Mobile Application?

1. Visit the Ministry of Interior website.
2. Navigate to the Metrash for Individuals section.
3. Enter your QID and new mobile number.
4. Verify using the CAPTCHA code and click Change Number.

Deactivate Metrash2 on a Mobile Device

If you wish to deactivate the app, follow these steps:

1. Open the Metrash2 app and navigate to Settings.
2. Select Deactivate and confirm using your PIN.
3. Repeat this process on all linked devices.

How to Report Violations and Suspicious Activities on Metrash2?

Metrash2 offers a “Search and Follow-up” feature to report violations or suspicious activities related to entry, residence, and labor laws.

Step 1: Login to Metrash2

Access the app with your QID and PIN.

Step 2: Navigate to “Communicate With Us”

Select the option for follow-up services.

Step 3: Provide Information

Submit details about the incident to facilitate investigations.

Reportable Incidents on Metrash 2

• Residence law violations.
• Human trafficking crimes.
• Visa trading or employer violations.

Metrash Contact Information

For assistance with the app, use the following contact details:

• Metrash Customer Care: +974-2342000
• Government Contact Center: 109 (inside Qatar) or +974-44069999
• Email: [email protected]

FAQs

1. What services does Metrash2 provide?

Metrash2 offers visa services, traffic management, residency renewals, and public services directly through your mobile device.

2. Can I use Metrash2 on multiple devices?

Yes, you can activate Metrash2 on up to two devices.

3. How do I reset my PIN code?

Visit the Ministry of Interior website or use the Forgot PIN option in the app.

Conclusion

The Metrash2 mobile application is a game-changer for accessing government services in Qatar. From managing Qatar visa applications to ensuring compliance with traffic regulations, this app simplifies daily tasks and enhances user convenience. By following the steps outlined in this guide, you can fully leverage Metrash2’s features for a smoother, hassle-free experience.