What is the Process to Recover Lost Qatar ID?

Losing your Qatar ID can feel scary. This card proves you can legally live in Qatar and lets you use important services. If you’ve lost yours like thousands of others do each year, don’t panic – there’s a clear way to fix this. The Qatar government gives you several easy ways to report and replace your missing card through the Ministry of Interior (MOI). Let’s look at how to get your ID back with the least stress.

Why Your Qatar ID Matters?

Your Qatar ID card (QID) serves as the official proof of your legal residency in the country. Without it, you face significant limitations:

• Cannot access Hamad Medical Corporation facilities for healthcare
• Unable to conduct transactions with banks like Qatar National Bank
• Restricted from boarding flights at Hamad International Airport
• Limited access to government and private services

Reporting a lost QID immediately helps prevent potential identity fraud and starts the necessary replacement process. The MOI Qatar requires this reporting step before issuing a replacement.

Using the MOI Qatar Website to Report a Lost Qatar ID

The Qatar government offers convenient digital options to report your lost ID. Here’s how to use the official MOI website:

Step 1: Visit the Official Portal

Go to portal.moi.gov.qa

Step 2: Navigate to Services

Click on “MOI Forms” from the homepage

Step 3: Select Residency Services

Choose “Residence Permit Services”

Step 4: Find the Correct Form

Locate “Resident Data Modification Form”

Step 5: Complete the Form

Enter your details, including your 11-digit QID number

Step 6: Explain the Loss

Provide brief details about how and where you lost your ID

Step 7: Submit Your Report

Review information and submit the form

This online method is available 24/7 and reduces the need for in-person visits. You’ll need your QID number (which starts with numbers like “305” for 2005) to begin the process.

Using Metrash2 App to Report a Lost Qatar ID

The Metrash2 application offers the fastest way to report and replace your lost QID. This mobile app provides access to over 250 government services, including visa and ID-related tasks.

Step 1: Download the App

 Get Metrash2 from Google Play or App Store

Step 2: Log In

Use your QID number and PIN (new users can register with a Qatar phone number)

Step 3: Navigate to Residency

Tap “Residency” on the home screen

Step 4: Report the Loss

Select “Replace Damaged or Lost ID”

Step 5: Provide Details

Enter your QID number and brief description of the loss

Step 6: Make Payment

Pay the QR 200 fee using a credit/debit card

Step 7: Submit Application

Complete and send your report

The Metrash2 app has become the preferred method for most expatriates and citizens. In 2025, the MOI updated the app with an improved interface and faster processing, including e-wallet payment options.

In-Person Reporting at MOI Service Centers

If you prefer face-to-face assistance or lack internet access, you can visit an MOI Service Center:

Step 1: Visit an MOI Office

Locations are available in Doha, Al Wakrah, and Umm Salal

Operating Hours: Sunday to Thursday, 6 AM to 6 PM

Required Documents:

1. Original passport
2. Copy of QID (if available)
3. Police report (if filed)

Step 2: Complete the Form

Request and fill out the “Lost ID Report” form

Step 3: Pay the Fee

QR 200 by cash or card

Step 4: Retain Receipt

Keep your receipt as proof of reporting

Approximately 15% of Qatar residents still prefer this traditional method, according to 2024 MOI data. Staff at these centers can provide additional guidance if needed.

Steps to Replace Your Lost Qatar ID

After successfully reporting your lost QID, follow these steps to obtain a replacement:

Step 1: Initiate Replacement

Use Metrash2 (“Residency” > “Replace Lost ID”) or the MOI website

Step 2: Provide Information

Enter your QID number, passport details, and loss report reference

Step 3: Upload Documents

Scan of passport and other requested documents

Step 4: Pay Replacement Fee

QR 200 standard fee

Step 5: Choose Delivery Method

1. Collect from MOI office
2. Home delivery via Qatar Post (additional QR 20)

Step 6: Track Status

Check “Application Status” in Metrash2 for updates

Step 7: Receive New ID

Typically within 3-7 business days

Your replacement QID will maintain the same expiry date as your original ID. According to MOI statistics, over 50,000 replacement IDs were issued in 2024, demonstrating the efficiency of the system.

Lost Your Qatar ID While Abroad?

If you lose your Qatar Residence Permit while traveling outside the country, you’ll need a Return Permit to re-enter:

Step 1: Contact Your Sponsor

Reach out to your employer or family sponsor immediately

Step 2: Sponsor Application

Your sponsor must apply for a Return Permit through Metrash2:

1. Log in to Metrash2
2. Select “Leave Notification” > “Return Permit”
3. Choose “Lost ID” as the reason
4. Pay QR 200 fee

Step 3: Receive Electronic Permit

The permit will be sent via email and will valid for 14-30 days for re-entry

Step 4: Airport Procedure

Present the permit and passport at immigration

Step 5: Replace ID After Return

Complete the regular replacement process once back in Qatar

If you’ve been outside Qatar for more than six months, the fee increases to QR 500. Keep a digital copy of your QID, as airlines may accept it alongside your Return Permit for boarding.

Required Documents for Reporting and Replacement

Gather these items to ensure smooth processing:

• Passport: Original and photocopy
• QID Number: Memorized or written down
• Police Report: Optional but helpful if you filed one with Qatar Police
• Sponsor Information: Employer’s QID or company details
• Personal Photo: Recent passport-sized photograph (for some applications)

Having these documents ready will significantly reduce processing delays.

Fees and Processing Timeframes

Understand the costs and expected timeline:

• Reporting Fee: Free online/in-app; included in replacement fee for in-person
• Replacement Cost: QR 200 standard fee
• Delivery Charge: QR 20 for Qatar Post home delivery (optional)
• Processing Time:
  • Standard: 3-7 business days
  • Complex cases: Up to 14 days

Fees may vary slightly based on residency status. Citizens might pay reduced fees, while certain categories of expatriates might see minor differences. Always check the most current fee structure on the MOI Qatar website.

Important Tips for a Smooth Process

• Report Quickly: File your report within 24 hours to prevent misuse
• Keep Digital Copies: Save scans of your QID and passport in secure cloud storage
• Update Contact Information: Ensure your phone number and email are current
• Use Latest App Version: Always use the updated Metrash2 app for better performance
• Track Your Application: Regularly check the status through Metrash2
• Carry Alternate ID: Keep your passport with you until your new QID arrives